1. Ordering Process

- To purchase a product, please add the selected item to your cart on the website and proceed to the checkout process.
- After confirming your order, you will receive an order confirmation email automatically.

 

2. Shipping

- After the order is confirmed, we will ship the product within 5 business days.
- The delivery time may vary depending on the shipping carrier.
- We will provide a tracking number or link to track your shipment.

 

3. Shipping Fees

- Shipping fees are calculated based on the type of product, delivery location, and chosen shipping method.
- Some products or special promotions may qualify for free shipping.

 

4. Can you deliver internationally?

- Yes, we offer international shipping. However, please check for any restrictions in certain countries or regions before placing an order.

 

5. Payment Methods

- We accept various payment methods, including major credit cards, debit cards, and online payment platforms.

 

6. Stock Availability and Pre-orders

- The stock availability is displayed on each product page. However, popular items or limited editions may have limited stock.
- We may provide information about upcoming stock for certain products on our website.

 

7. Order Cancellation and Modifications

- If you wish to cancel or modify your order, please contact our customer support as soon as possible. We will assist you based on the order status.

 

8. Returns and Refunds

- We accept returns based on our return policy and certain conditions. Please refer to our return policy for detailed information.
- After the return is accepted, we will process the refund after receiving and inspecting the returned product.

 

9. Contact Information for Issues

- If you encounter any issues regarding your order, shipping, payment, or any other inquiries, please contact our customer support.  You can reach us via email.

 

10. Privacy Policy

- The protection of your personal information is crucial to us. We manage your information appropriately based on our privacy policy and do not share it with third parties.

 

If you have any further questions or inquiries, please feel free to contact us.