1. Return Policy

Customer satisfaction is our top priority. If you are not satisfied with the purchased product, we accept returns based on the following policy:

 

2. Return Conditions

To be eligible for a return, the following conditions must be met:

- The return request is made within 14 days of product delivery.
- The product is unused and in its original condition.

 

3. Return Procedure

- Fill out the inquiry form with the necessary information.
- Wait for our confirmation email regarding the return acceptance.
- After receiving the return acceptance email, please send the product back within the specified period.
- Use a trackable shipping method for the return shipment, and the return shipping cost will be your responsibility.
- Once the returned product is received and its condition is confirmed, a refund or exchange process will be initiated.

 

4. Return Shipping Cost

The return shipping cost will be borne by the customer. However, if the product is damaged or there was an error in the shipment, we will cover the return shipping cost.

 

5. Refund Process

After the return is accepted, the refund process will be initiated.

- Upon receiving and inspecting the returned product, a refund will be issued.
- Please allow approximately 5 business days for the refund process to be completed.

 

6. Exchange

If you wish to exchange the product, we will proceed with the exchange process based on the availability of the product.

7. Important Notes

- If the returned product is defective or damaged, please contact us after submitting the return request. We will promptly assist you.
- Please ensure proper packaging of the returned product during storage and shipment to prevent any damage.
- Custom-made or individually adjusted products may not be eligible for return. Please contact us for further details.

 

This concludes our return policy. If you have any further questions or inquiries regarding returns, please feel free to contact us.